The promotion of excellence in our organization is an initiative that both management and labor are fully committed to.
Provides a comprehensive internal and external review of the services we provide to the community.
Reassures the citizens we serve and ultimately protect their interests and investments in City services.
Having a detailed evaluation of our department provides a basis for good decision making.
Conducting a comprehensive assessment and identifying areas where we can improve is a responsible course of action This includes a Community Driven Strategic Plan, Self-Assessment Manual (SAM), and a Standards of Cover (SOC) deployment analysis. Accreditation necessitates the development and maintenance of several key documents. It requires the combined best efforts of all members of the fire department. It requires an embedded culture of quality throughout an organization. Maintaining accreditation is a significant undertaking. Fire service accreditation is administered by the Commission on Fire Accreditation International (CFAI). That makes us one of 293 accredited fire agencies in the world. The Grand Rapids Fire Department received international accreditation for the second time on June 14, 2021.
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